Privacy Policy

Account Information

When you create an account, we collect your email address, username, and password (stored in hashed form). If you sign in through a third-party provider such as Google, Discord, Steam, Epic Games, Xbox, X, or Twitch, we receive your display name, email, and profile picture from that provider.

Profile Information

You may optionally provide additional information such as your bio, social media links, favourite games, and rank details. This information is displayed on your public profile.

Third-Party Game Data (e.g., Steam, Riot Games)

When you link game accounts, we access your public data via official APIs (e.g., Steam Web API, Riot Games API) to display your game stats. We do not store your passwords for these third-party platforms. We are not affiliated with Valve Corporation, Riot Games, Epic Games, or Microsoft. Any third-party data accessed is subject to the respective platform's Privacy Policy and Terms of Service.

Usage Data

We automatically collect information about how you interact with the platform, including pages visited, features used, search queries, and session duration. This data helps us improve the user experience.

Device & Technical Data

We collect your IP address, browser type, operating system, and device identifiers for security, analytics, and to deliver an optimised experience.

To create and maintain your account and profile.

To match you with other players based on games and ranks.

To deliver personalised content, recommendations, and search results.

To communicate with you about updates, features, and promotions (you can opt out at any time).

To detect and prevent fraud, abuse, and security threats.

To analyse platform usage and improve our services.

Public Profile

Your username, avatar, bio, games, and rank information are visible to other users on the platform. You control what optional information you share.

Service Providers

We share data with trusted third-party vendors who help us operate the platform (e.g. hosting, analytics, email delivery). These providers are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of Novatrix, our users, or the public.

We implement industry-standard security measures, including encryption in transit (TLS) and at rest, secure password hashing, and regular security audits. While no system is completely secure, we continuously work to protect your data from unauthorised access, alteration, or destruction.

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time through your account settings or by contacting us.

Access the personal data we hold about you.

Request correction of inaccurate information.

Request deletion of your account and data.

Object to or restrict certain processing activities.

Export your data in a portable format.

Withdraw consent at any time where processing is based on consent.

We use essential cookies for authentication and session management. We may also use analytics cookies to understand platform usage. You can manage cookie preferences through your browser settings.

The platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

The Novatrix eSports Hub is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at [email protected].